Terms of service
HANIYA MAISON
Bridal & Luxe Wear
Made with care, wear with grace.
OFFICIAL TERMS & CONDITIONS
Customer Policy for Website, Showroom and Official Orders
These Terms & Conditions apply to orders placed through HANIYA MAISON’s website, showroom, or official ordering channels. Customers are encouraged to review all applicable product, payment, delivery, and care requirements before confirming an order.
1. Orders and Order Confirmation
All orders placed through HANIYA MAISON’s website, showroom, or official ordering channels are subject to confirmation by the brand. An order is considered confirmed only after the required payment has been received and acknowledged by HANIYA MAISON.
2. Payment Policy
For orders above PKR 200,000, a 50% advance payment is required to confirm the order. The advance payment is strictly non-refundable once the order has been confirmed. Any remaining balance must be paid in accordance with the payment terms communicated at the time of order.
3. Customised and Made-to-Order Products
Customised, personalised, and made-to-order garments are produced specifically according to the customer’s confirmed requirements. Such products are not eligible for return or exchange except where an item is damaged or incorrectly supplied, subject to the reporting requirements stated in this policy.
4. Measurements and Fit
Customers are responsible for providing accurate measurements and reviewing all measurement details before production. HANIYA MAISON is not responsible for fit issues arising from incorrect, incomplete, or subsequently changed measurements supplied by the customer. Alterations, where available, may be subject to additional charges.
5. Ready-to-Wear – Size and Colour Exchange
Ready-to-wear products may be eligible for size or colour exchange subject to availability and the conditions communicated by HANIYA MAISON. The item must be unused, unworn, unwashed, unaltered, and returned with all original tags and packaging. Customised and made-to-order products are excluded.
6. Damaged or Incorrect Items
Any damaged, defective, or incorrectly supplied item must be reported to HANIYA MAISON within 48 hours of receipt. The customer must provide clear video and/or photographic proof showing the condition of the package and item. Claims submitted after 48 hours may not be accepted.
7. Delivery and Shipping
Delivery timelines are estimates and may vary due to production, courier, weather, public holidays, or other circumstances beyond the brand’s control. Quoted shipping charges cover transit costs only. Foreign customs duties, import tariffs, clearance charges, and local taxes are solely the responsibility of the customer.
8. International Orders
For international orders, all customs duties, import taxes, clearance taxes, tariffs, and other charges imposed by the destination country are payable by the recipient. HANIYA MAISON is not responsible for delays, additional charges, seizure, or refusal of delivery arising from destination-country customs requirements.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, telephone number, and other required delivery information. HANIYA MAISON is not responsible for delays, failed delivery, or additional courier charges resulting from incorrect or incomplete information supplied by the customer.
10. Product Colour and Appearance
Colours shown on screens may vary from the actual fabric or garment due to device settings, lighting, photography, and display differences. Minor variations in colour, texture, and finish should not necessarily be considered defects.
11. Handcrafted Details
HANIYA MAISON garments may contain hand embroidery, embellishment, appliqué, beadwork, stitching, or other handcrafted details. Natural variations, minor irregularities, and differences in placement are inherent characteristics of handmade work and are not considered defects.
12. Garment Care
Customers are responsible for following the care instructions supplied with the garment. Appropriate professional cleaning and careful storage are recommended where indicated. Damage caused by improper washing, ironing, cleaning, storage, alteration, or handling is the customer’s responsibility.
13. Cancellation Policy
Orders may not be cancelled once production, customisation, procurement, or other order-specific work has commenced. Where cancellation is permitted before such work begins, any applicable refund will be subject to the payment terms and costs already incurred.
14. Order Modifications
Requests to modify an order, including changes to measurements, design, colour, fabric, embellishment, or other specifications, must be submitted promptly and are subject to feasibility and written confirmation by HANIYA MAISON. Modifications may result in additional charges or revised delivery timelines.
15. Sale and Promotional Items
Sale, discounted, promotional, clearance, or specially priced products may be subject to separate exchange, return, or cancellation conditions. The terms communicated for the applicable promotion or order will govern where they differ from the standard policy.
16. Intellectual Property
All brand names, logos, designs, photographs, videos, written content, graphics, garment concepts, and other materials associated with HANIYA MAISON are protected by applicable intellectual-property laws. No material may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
17. Website Information
HANIYA MAISON makes reasonable efforts to keep website information accurate and current. However, descriptions, images, measurements, availability, timelines, and other information may contain inadvertent errors or may change without prior notice. Such information does not constitute a guarantee unless expressly confirmed in writing.
18. Pricing and Availability
Prices and product availability are subject to change without prior notice. HANIYA MAISON reserves the right to correct pricing or availability errors and to cancel or amend an order affected by an obvious error, with appropriate communication to the customer.
19. Force Majeure
HANIYA MAISON is not liable for delay or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, war, civil unrest, government restrictions, strikes, epidemics, courier disruptions, utility failures, or other force majeure events.
20. Privacy
Customer information will be handled for legitimate business purposes, including order processing, communication, delivery, customer service, and applicable legal or administrative requirements. HANIYA MAISON will take reasonable measures to protect customer information and will not use it beyond legitimate purposes except as permitted or required by law.
21. Customer Responsibility
Customers are responsible for reviewing product details, measurements, order specifications, payment obligations, delivery information, and applicable customs requirements before confirming an order. By placing an order, the customer confirms that the information provided is accurate and complete.
22. Acceptance of Terms
By placing an order, making a payment, purchasing from the showroom, or otherwise proceeding with an official order, the customer acknowledges that they have read, understood, and accepted these Terms & Conditions.
23. Limitation of Liability and Legal Jurisdiction
To the maximum extent permitted by applicable law, HANIYA MAISON’s total cumulative liability arising from or relating to an order shall be capped strictly at the actual purchase price paid for the product or order giving rise to the claim. The customer agrees to indemnify and hold HANIYA MAISON harmless against third-party claims, losses, liabilities, costs, or expenses arising from the customer’s breach of these Terms & Conditions, misuse of products, or unlawful conduct. All transactions and these Terms & Conditions are governed by the laws of Pakistan, and the courts in Karachi, Pakistan shall have exclusive jurisdiction over disputes.